Unlock Go Houston values the privacy of every customer and website visitor. This Privacy Policy describes the types of personal information we collect, how that information is used and stored, and the steps we take to keep it secure. By using our website or requesting any of our car lockout services in the Houston, Texas metropolitan area, you agree to the practices described in this policy.
When you contact Unlock Go Houston by phone, through our website contact form, or in person during a service call, we may collect personal information including your full name, phone number, email address, physical location at the time of service, and details about your vehicle such as the make, model, year, and color. We collect this information solely for the purpose of providing and coordinating our locksmith services. In addition, when you visit our website, our servers may automatically record certain technical data such as your IP address, browser type, device type, operating system, the pages you view, and the date and time of your visit. This technical data may be collected through server logs, cookies, or similar standard web technologies.
The personal information we collect is used to dispatch a technician to your location, communicate with you about your service request, process payment for completed work, follow up on your experience with our service, and improve the overall quality of our operations. We may also use your contact information to send occasional service reminders or promotional offers, but only if you have opted in to receive such communications. We do not sell, rent, lease, or trade your personal information to any third party for their own marketing or commercial purposes under any circumstances.
Unlock Go Houston may share your personal information with trusted third party service providers who help us run our business, such as payment processing companies, dispatching and scheduling platforms, and communication tools. These providers are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose your information if required to do so by law, in response to a valid court order, subpoena, or government investigation, or when we believe disclosure is necessary to protect the safety, rights, or property of Unlock Go Houston, our customers, or the general public.
We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, alteration, loss, misuse, or destruction. Our website uses industry standard security protocols, and access to customer data within our organization is limited to authorized personnel who need it to perform their job duties. However, no data transmission over the internet and no electronic storage method can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Our website may use cookies, which are small text files stored on your device, to improve your browsing experience and help us understand how visitors use our site. You can configure your browser to reject cookies or to alert you when a cookie is being placed. Please note that disabling cookies may affect certain features or functionality of our website.
Our website may include links to external websites or services that are not owned or operated by Unlock Go Houston. We are not responsible for the privacy practices, content, or security of any third party websites. We recommend that you review the privacy policy of any external site before providing your personal information to them.
Unlock Go Houston does not knowingly collect personal information from children under the age of 13. Our services and website are intended for use by adults. If we discover that we have inadvertently collected personal data from a child under 13, we will take prompt steps to delete that information from our records.
You have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate information, and to request that we delete your personal data from our systems. To exercise any of these rights, please contact us using the information provided below and we will respond to your request in a timely manner.
Unlock Go Houston may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make updates, the revised policy will be posted on this page with a new effective date. We encourage you to check this page periodically so you remain aware of how we handle your information. Your continued use of our website or services after any revisions means you accept the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at (713) 588-5718 or visit our contact page.